Archive for March, 2009

Having a bad day? Don’t take it out on your customers.

As shoppers walk into Stew Leonard's, a small specialty grocery store chain located just outside of New York City, they are greeted by a large granite block with the following written upon it:  Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, reread ... (more...)

Posted by: jennifer on March 22, 2009 in Advice, General Business, customer service | No Comments »

How to Handle Social Media in the Workplace

Raise your hands if you have gone onto Facebook or LinkedIn or sent an instant message to a friend or sent a Tweet while at work. Okay, I think that's pretty much everybody. (You may now put down your hands.) While using social media and instant messaging ... (more...)

Posted by: jennifer on March 5, 2009 in Advice, Compliance, General Business | No Comments »