Archive for the ‘customer service’ Category
These days, if you really want to know what your customers are thinking (and where they are shopping), you need to connect with them online, on social media sites such as Facebook and Twitter.
Indeed, in today’s social media-driven world, having a Facebook page, a Twitter account, a LinkedIn profile, and ... (more...)
Posted by: jennifer on July 17, 2010 in Advice, CRM Articles, Ecommerce, General Business, Marketing Articles, Tools, Web Design Articles, customer service | 1 Comment »
Today's post covers two extremely important topics for all entrepreneurs/small business owners: 1) how to make sure your business isn't just a job and 2) how to handle disgruntled customers.
Regarding the first topic, the difference between creating a job for yourself versus creating a business, read entrepreneur Jay Gotz's latest ... (more...)
Posted by: jennifer on December 3, 2009 in Advice, General Business, customer service | 1 Comment »
As shoppers walk into Stew Leonard's, a small specialty grocery store chain located just outside of New York City, they are greeted by a large granite block with the following written upon it: Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, reread ... (more...)
Posted by: jennifer on March 22, 2009 in Advice, General Business, customer service | No Comments »
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