Archive for the ‘General Business’ Category
Today's post covers two extremely important topics for all entrepreneurs/small business owners: 1) how to make sure your business isn't just a job and 2) how to handle disgruntled customers.
Regarding the first topic, the difference between creating a job for yourself versus creating a business, read entrepreneur Jay Gotz's latest ... (more...)
Posted by: jennifer on December 3, 2009 in Advice, General Business, customer service | 1 Comment »
This week I am happy to bring you a guest post from my colleague Nina Kaufman, a small business attorney and entrepreneur who runs www.AskTheBusinessLawyer.com, on the importance of succession/transition planning for partners in a small business.
Succession Planning for Your Small Business: Begin with the End
How many times have ... (more...)
Posted by: jennifer on November 18, 2009 in Advice, General Business | No Comments »
Tired of paying hundreds or thousands of dollars in licensing fees to Microsoft? Tired of constantly having -- or feeling like you have to -- upgrade Microsoft Office? Tired of Outlook problems and buggy software? You are not alone. More and more, entrepreneurs and small and mid-sized ... (more...)
Posted by: jennifer on May 5, 2009 in Advice, General Business | 1 Comment »
While it's tempting to lower your rates (how much you charge for services) in a tough economic climate, it may actually hurt you more than help.
Why doesn't it make sense to lower your rates in a recession? Because of perceived value. Do you want to be perceived as a Lexus ... (more...)
Posted by: jennifer on April 8, 2009 in Advice, General Business | No Comments »
As shoppers walk into Stew Leonard's, a small specialty grocery store chain located just outside of New York City, they are greeted by a large granite block with the following written upon it: Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, reread ... (more...)
Posted by: jennifer on March 22, 2009 in Advice, General Business, customer service | No Comments »
Raise your hands if you have gone onto Facebook or LinkedIn or sent an instant message to a friend or sent a Tweet while at work. Okay, I think that's pretty much everybody. (You may now put down your hands.)
While using social media and instant messaging ... (more...)
Posted by: jennifer on March 5, 2009 in Advice, Compliance, General Business | No Comments »
I have been a journalist for over 20 years, writing for a number of publications, as well as a magazine editor and a PR/communications specialist. As a result, I have a pretty good idea of what a good pitch is -- and how to get an editor's attention. That doesn't ... (more...)
Posted by: jennifer on October 2, 2008 in Advice, Ecommerce, General Business | 3 Comments »
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