Clips
Below are samples of Jennifer Lonoff Schiff’s marketing, communications, social media, web content and copywriting and editorial work.
(Note: Additional work, such as direct mail and print advertising pieces, is available by request. Just send a note to jennifer [“at” sign] schiffandschiff.com.)
CRM Articles- 10 CRM Mistakes and How You Can Avoid Them.
Customer relationship management experts and seasoned users discuss how to avoid the most common mistakes, so you can get the most out of your CRM system with the least amount of hassle. Article for CIO.com.
- 10 Social CRM Tools to Help You Keep Tabs on Your Customers.
These 10 social customer relationship management (CRM) applications can help your organization monitor, manage and respond to what your customers are saying about you on popular social media sites (and elsewhere). Article for CIO.com.
- 10 Ways to Get the Most out of Mobile CRM.
Customer relationship management and mobility experts share their tips on how to maximize mobile CRM. Article for EnterpriseAppsToday.com.
- 11 CRM Best Practices.
Experts in customer relationship management discuss how companies can best serve a mobile, multichannel clientele. Article for CIO.com.
- 11 Tips for Improving Your Company's Customer Support.
Here’s how to ensure your customers are getting the help they need and coming away with a positive impression of your company. Article for CIO.com.
- 12 Helpful Salesforce Apps for 2012.
These 12 Salesforce apps can help improve customer relationship management (CRM) and make your sales teams more productive. Article for EnterpriseAppsToday.com.
- 13 Tips to Get Business Teams to Use Your CRM System.
CRM experts provide tips on how to get sales, marketing and customer service teams to actually use that expensive new CRM system. Article for CIO.com.
- 14 Proven Ways to Connect with Customers.
There are many ways to connect with customers, but which are the most effective? Customer relationship experts share their tips on how and where to best engage with existing and prospective customers. Article for CIO.com.
- 17 Tips for Achieving Social CRM Success.
Social media and customer relationship management (CRM) experts share their tips for how organizations can leverage social media to improve customer engagement. Article for CIO.com.
- 8 CRM Trends You Need to Watch.
CRM vendors and analysts discuss the state of CRM. Article for CIO.com.
- A Dozen Simple Ways to Improve Customer Relations.
Business owners, customer service experts and marketers share their tips on how to gain customer loyalty. Article for EnterpriseAppsToday.com.
- A Dozen Ways to Improve Your Social CRM.
Social CRM experts reveal their tips for how businesses can best use social media to improve customer relationships. Article for EnterpriseAppsToday.com.
- CRM Best Practices.
Six tips from the experts on how to choose the right CRM solution for your company and boost your odds for a successful adoption. For Small Business Computing.
- Eight Enterprise Software Predictions for 2015.
What does the future hold for BI, CRM, ERP + enterprise software in 2015? IT experts discuss which enterprise software trends will have the greatest impact on IT organizations in the coming year. Article for CIO.com.
- Eight Ways to Effectively Communicate with Clients.
Business communication experts discuss the best methods for interacting with clients. Article for CIO.com.
- Microsoft Dynamics CRM Fans Overlook Outlook Woes.
Small businesses report many benefits to Microsoft Dynamics CRM, but Outlook integration isn’t necessarily one of them. Article for eCRM Guide.
- NetSuite Provides Customer Everything Management.
The CRM software-as-a-service provider’s integrated ecommerce/customer management system helped Inkjetsuperstore.com fulfill more than 1 million orders and grow 50% year over year. Article for eCRM Guide.
- Nine Ways to Improve Your Company's CRM System.
Customer relationship experts share their top tips for managing customer interactions and getting the most out of your customer relationship management (CRM) software. Article for CIO.com.
- Putting the “Management” back in CRM.
By taking 10 minutes every day to discuss customer data, issues and key metrics, startup Pixability has managed to head off potential problems and steadily grow the business. Article for eCRM Guide.
- Salesforce Works Its CRM Mojo on Internet Marketing Company.
How Salesforce.com is helping companies better manage their marketing dollars, increase trade show profitability. Article for eCRM Guide.
- Seven Ways Social Media Can Improve Customer Satisfaction.
Social media and customer relationship experts share tips on how to use Facebook, Twitter and Instagram to enhance customers’ experience with your brand. Article for CIO.com.
- Seven Ways to Reward Your Customers and Improve Your CRM.
Business owners and CRM experts reveal how rewarding customers can be a very rewarding experience. Article for EnterpriseAppsToday.com.
- Six CRM Predictions for 2016.
Experts in sales, marketing and customer relationship management share their thoughts regarding which CRM features and trends will be the most buzzed about in the year ahead. Article for CIO.com.
- Six Helpful Customer Support Software Solutions.
A half-dozen help desk and customer support tools that can help your business better manage customer queries and support tickets.
- Six Ways to Anticipate, Deliver, and Measure Customer Satisfaction.
Customer experience experts share their tips on how businesses can keep customers happy and coming back for more + how you can measure customer satisfaction. Article for CIO.com.
- Ten Common CRM Mistakes — and How to Avoid Them.
Experts reveal some of the most common mistakes when choosing, deploying, and using a CRM system — and what businesses can do to avoid or fix them. Article for eCRMGuide.com.
- Ten Reasons to Combine CRM and BPM.
Business leaders and customer service experts discuss the benefits of combining customer relationship management (CRM) with business process management (BPM). Article for EnterpriseAppsToday.com.
- Ten Things You Can Learn from Your CRM System.
Business owners and managers reveal what business-critical information they glean from their CRM systems. Article for eCRM Guide.
- Ten Tips for Getting the Most Out of Your CRM System.
Business leaders and CRM pros offer advice on how to improve your organization’s cutomer relationship management and how to get a positive return on your CRM investment. Article for eCRM Guide.
- Ten Ways Social Media Is Changing Sales and CRM.
Social CRM experts from BatchBlue and JitterJam provide tips on how businesses can monitor and use social media sites to improve CRM and generate sales. Article for eCRM Guide.
- The 10 Most Important CRM Reports.
CRM expert David Taber reveals which CRM reports provide the most value to businesses and why. Article for eCRM Guide.
- Top 10 Reasons to Consider Open Source CRM.
Today’s open source CRM solutions are as reliable and can provide more bang for the buck than traditional proprietary CRM applications. Article for eCRMGuide.com.
- Top 10 Tips for Using Social Media to Improve CRM.
Experts reveal their strategies for using Twitter, Facebook and LinkedIn to help gain and retain customers.
- Vendors Reveal 10 of Their Top CRM Tips.
Salesforce.com, NetSuite, and SugarCRM offer advice for choosing a customer relationship management (CRM) system – and getting employees to actually use it. Article for eCRM Guide.
- Web-based CRM Helps Software Firm Beef Up Call Center.
Since deploying NetSuite CRM in its call center, Acclivity Software has a much better understanding of its products and customers. Article for eCRM Guide.
- What 2017 Holds for Enterprise Software.
Enterprise software vendors discuss what will be the trends and innovations in business intelligence, CRM, ERP and marketing automation software in the coming year. Article for CIO.
- Why CXM Is the Next Step in Customer Interaction.
Experts explain the difference between customer relationship management (CRM) and customer experience management (CXM) and describe how–and why–you need to create a positive customer experience. Article for CIO.com.
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